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UpKeep Maintenance is a versatile software that has been widely adopted by facilities management teams to streamline their maintenance …
Starting at $40 per technician/per month
View PricingOverview
What is UpKeep Maintenance Management?
UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to…
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Pricing
Starter
$40
Cloud
per technician/per month
Professional
$75
Cloud
per technician/per month
Business Plus
$120
Cloud
per technician/per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.onupkeep.com/pricing.php
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UpKeep Maintenance Management?
UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to improve communication by enabling real-time status updates for their teams. The vendor says it is a modern, intuitive, and customizable CMMS that is proven to expedite workflow processes.
Capabilities include:
-Add co-workers and easily assign work orders to different users
-ÂCreate, update, and check status of work orders and tasks
-ÂManage a history of your assets
-Receive notifications to your phone and email
-Organize reports
-Enable UPC Label scanning
-Develop assets and assign work orders to assets
-Sync across all devices you own
-Web application available for use on any device
-Create preventative and scheduled maintenance
-Customize work orders using form items
Capabilities include:
-Add co-workers and easily assign work orders to different users
-ÂCreate, update, and check status of work orders and tasks
-ÂManage a history of your assets
-Receive notifications to your phone and email
-Organize reports
-Enable UPC Label scanning
-Develop assets and assign work orders to assets
-Sync across all devices you own
-Web application available for use on any device
-Create preventative and scheduled maintenance
-Customize work orders using form items
UpKeep is designed for maintenance crews who constantly work at different sites. The value prop is that technicians can spend more time in the field and less time retyping data or traveling between locations — thus resulting in higher quality data, more thorough analysis, and more robust asset evaluation.
UpKeep Maintenance Management Features
- Supported: Mobile Applications
- Supported: Work Orders
- Supported: Asset Management
UpKeep Maintenance Management Screenshots
UpKeep Maintenance Management Video
Intro Video
UpKeep Maintenance Management Competitors
- Accruent Maintenance Connection
- eMaint CMMS
- Maintenance Assistant
UpKeep Maintenance Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | United States |
| Supported Languages | English |
UpKeep Maintenance Management Downloadables
Frequently Asked Questions
Accruent Maintenance Connection and eMaint CMMS are common alternatives for UpKeep Maintenance Management.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of UpKeep Maintenance Management are from Mid-sized Companies (51-1,000 employees).
UpKeep Maintenance Management Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 50% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 10% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
UpKeep Maintenance is a versatile software that has been widely adopted by facilities management teams to streamline their maintenance tasks and repairs. This comprehensive tool serves as an efficient task manager, primarily catering to facility managers and caretakers responsible for overseeing properties. It offers a range of use cases, including work order management, task distribution, and parts inventory tracking. With UpKeep, users can easily prioritize tasks, assign them to the appropriate personnel, and keep track of pending assignments.
The software proves invaluable for both preventative and reactive maintenance work, allowing users to effectively manage assets and inventories. By utilizing UpKeep, organizations are able to track when machines experience downtime, generate alarm codes for swift response, and effortlessly monitor issues and the availability of required parts. Moreover, it is also utilized as a maintenance tool for repairing various electronic devices in workshops.
One significant advantage of UpKeep is its ability to seamlessly transition organizations from traditional paper-based processes to a digital system. The software expertly preserves historical maintenance data while facilitating its easy access and tracking. For instance, it provides a convenient work order system for teachers and staff in educational institutions to submit and monitor maintenance requests. Similarly, luxury home maintenance services rely on UpKeep Work Orders to maintain organizational structure during inspections and keep track of essential maintenance items. In addition, it aids industries dealing with hectic schedules by providing a reliable work order system for tracking time and generating reports.
Furthermore, UpKeep proves valuable for tracking equipment maintenance and repairs, organizing spare parts and tooling, as well as monitoring downtime and expenses associated with these tasks. It effectively supports the Building Automation Department in managing work orders for various vendors while consolidating and tracking accounts and equipment statuses.
Overall, UpKeep Maintenance offers an array of use cases that enhance efficiency in facilities management. Its user-friendly interface combined with its diverse functionalities has garnered positive feedback from users across different industries.
Clean and Intuitive Interface: Users have consistently praised the clean and intuitive user interface of UpKeep software, with many stating that it makes navigation and usage a breeze. This positive sentiment is reflected in multiple reviews, indicating that the majority of users find the interface to be user-friendly.
Flexible Access Options: The ability to access UpKeep either through a web link or by downloading the app has been highly appreciated by users. This flexibility allows organizations to determine the depth at which they want to utilize the software, resulting in a more tailored experience for different users within an organization.
Phenomenal Customer Service: Reviewers have consistently described the customer service provided by the UpKeep team as phenomenal. The assistance provided in tailoring the program to meet specific needs and functions of organizations has received high praise from users.
Limited Sensor Options: Some users have expressed their dissatisfaction with the limited sensor options available in UpKeep. They feel that there should be a wider range of sensor choices to cater to different needs and preferences.
Expensive Pricing: The pricing of the software has been a concern for some users, who believe that it is on the higher side. They have suggested offering more affordable plans or pricing tiers to accommodate businesses with smaller budgets.
Difficult User Interface: Users have found it challenging to generate reports and quickly view work in progress due to the current user interface. They feel that the interface is not intuitive and requires a learning curve, making these tasks time-consuming. Simplifying the user interface and improving its usability would greatly benefit users in prioritizing tasks efficiently.
Based on user reviews, here are the three most common recommendations for Upkeep:
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Test and ensure everyone is on the same page before implementing: Users suggest testing Upkeep first to see if it fits their specific needs. They recommend ensuring that all team members are familiar with the software and have a clear understanding of how it will be used.
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Take advantage of demos and trial accounts: Many users highly recommend scheduling a demo or utilizing the trial account of Upkeep. This allows users to explore the features and functionality of the software before making a commitment.
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Seek customization help and utilize support: Users suggest reaching out to Upkeep for customization assistance if needed. They found the dashboards and data organization features useful and were satisfied with the level of support provided by the Upkeep team.
Overall, Upkeep is seen as a cost-effective and easy-to-use software that is worth considering for small businesses and developing ones. It is recommended for work order management, asset management, communication, and maintaining equipment records. Users believe that with proper implementation, Upkeep provides full insight and control over maintenance needs.
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September 26, 2019
Eliminate tasks falling through the cracks with a little UpKeep!
Score 10 out of 10
Vetted Review
Verified User
Our organization acquires and manages various types of real estate, mainly self-storage. This software is utilized as a task manager primarily for our facility managers/caretakers who oversee the properties. The software is used secondarily for certain tasks within the corporate office. The software does a great job of recording metrics, tracking tasks, and allows multiple personnel to rotate through while maintaining a great idea of the day to day operations.
- The software has a clean straightforward phone app for the users.
- Reporting metrics are easy to tailor and produce for performance review.
- The user is able to determine the depth at which the organization wants to utilize upkeep. We're still in the process of determining this.
- Compared to non-real estate task managers, assigning tasks is more time consuming because of the capabilities.
- It can take time to toggle facilities on/off while looking through a large portfolio.
- While self-storage is a type of real estate, it would be nice to customize the software more. Tailoring it to challenges we face specifically in self-storage.
- Compared to other task managers, the user cost for Upkeep is very high. But to the degree the staff are willing to work with you, it is completely justified.
- The concern with an organization my size are items slipping through the cracks whether that is internally or by our renter base. Upkeep minimizes this to a great degree.
- You need to get everyone within your organization to buy into upkeep. It can only be as good to the degree that it is utilized.
It may be a larger challenge for the internal office workers to utilize upkeep. Often times when you're hiring property managers, maintainers, they may not be orientated towards technology. We can learn how to utilize something new if it presents a larger challenge. We want our staff on the ground, at the site to spend less time wasted on sorting out software and more time taking care of our properties.
September 12, 2019
UpKeep is very user friendly
We are using UpKeep to track equipment maintenance and repairs across 3 departments. We are able to track the frequency of repairs and setups, as well as organizing the inventory of spare parts and tooling. It allows our management team to track the downtime of equipment to help them maintain delivery schedules, and operators are not assigned to a machine, which is down for service or setup, as well as tracking expenses for setup and repair supplies.
- We have several machines which require specialized tooling. With UpKeep I can track which parts go with each machine, as well as track inventory levels on each part.
- Users can request a work order for any machine or facilities issue they find. Any of our team can send a request, which can immediately get converted to a work order so nothing gets forgotten.
- The meter function for maintenance reminders is very useful. I have several machines which require service by cycle counts, and tracking them with UpKeep is very easy.
- The ability to upload our current inventory list is useful, but formatting the list to upload can be confusing. The video instructions were not very detailed; a written guide would have been useful.
- The default order for the inventory list appears to be in descending order. My most commonly used parts are my lowest part number parts, so I have to re-order the list every time I view it. Remembering my preference would be a nice addition.
- The most noticeable improvement has been to track tooling inventory and expenses. We used to just have bins full of parts, with no real way to track which parts we actually used/needed. I can now make a pretty good guess as to which tooling I should stock, saving a small fortune in unused inventory.
- Tracking how much breakage/downtime each machine has will greatly help us determine where to spend on upgraded/new equipment. They used to buy new machines because it would be neat to have, now I can quantify how much in repairs and downtime we spend on each machine to help determine upgrade priorities.
September 09, 2019
A Real Time Saver!
BCB Homes Estate Management provides home inspection and maintenance services for luxury homes in Southwest Florida. UpKeep Work Orders help to keep us organized and on track for completing the scheduled inspections and maintenance items. Our success with following up on items that are pending depends on a good dispatching type software and UpKeep fits that need. The staff at UpKeep are always happy to help when there are issues and have already worked out some glitches that we were experiencing in the beginning. Highly recommended for service-based companies.
- Scheduling & Tracking Work Flow
- When an asset is marked as "inactive", I wish it would not appear in the drop-down menu when assigning assets to work orders.
- Would love for more drag and drop options to speed things up.
- SAVES US TIME!
We researched numerous other programs and all of them fell short in one way or another. Ideally, we would like to integrate our accounting processes with UpKeep, but we aren't there yet as our present accounting software is not compatible.